I asked the trainee for manager information, which of the trainee kindly provided the information and told me her trainers name.

They look stunned, they took approximately three minutes to leave it, which wasn’t quick enough for Grace, and she approached them a second time being even know anymore abrasive and demanded they leave. While I was waiting in line, one of the many things that made me uncomfortable, and at the top of my list is watching Grace approach an elderly couple who was sitting in the dining area, Grace approached them with hostility, telling them they needed to leave the dining area, and it was closed, and it was the trainees fault for not telling them, and if they need to get up right now. She was training a new employee who had by far better customer service than her who she talked down while she denominated some of the worst customer service I have ever seen. Grace at this location was running a very uncomfortable operation while I was standing In line. I had a very unpleasant experience at this location with staff.